"Your Dream protection"
Warranties and Guarantees
100% SATISFACTION GUARANTEE
We guarantee the replacement equipment we install will perform as we have stated. If the system doesn’t heat or cool your home to your satisfaction, we will correct the problem with the system or we’ll remove it and return 100% of your investment.
INSTALLATION WORKMANSHIP GUARANTEE
Our installation technicians are the best in skill, attitude, and workmanship. They’ll care for your home and complete the job with speed and precision. They wear booties (floor savers), clean up when they are finished and take personal responsibility for your satisfaction. They will not smoke or swear in your home and they are polite and courteous. If when they have finished in your home, they have not performed in accordance with these high standards, we’ll extend your current Comfort Club Membership for an additional 6 months at no charge. All we ask is that you notify the office of your dissatisfaction prior to the installation crew leaving your home.
BETTER THAN WE FOUND IT GUARANTEE
We realize that most homeowner’s biggest fears are when a contractor works in the home they will make a mess and destroy their home. Because of the quality of our installation teams, we can guarantee you that we will leave your home BETTER than we found it or we will pay for a cleaning service to come to your home and clean it in its entirety. We are that confident.
LOWEST PRICE GUARANTEE
Anyone can make something cheaper by cutting corners and pricing it for less. So, it’s important to know what is and is not included in any heating and cooling system you choose for your home. American Dream Services promises you that you cannot find a license contractor with drug free employees to provide you a comparable installation and with all our written company warranties for less… or we’ll refund you the difference plus $250.00. All we ask is the comparison is a published “apples to apples” comparison listing all company warranties and indicating they are a drug free company. Your request must be in writing within 14 days of the signing of this document or installation date, whichever is the earliest. With your request you must include the original published comparison of the competitor showing the “apples to apples” comparison.
SAME DAY SERVICE GUARANTEE
We are a service company, not a sales company. Unlike most of all our competitors, we can offer you SAME DAY SERVICE. It means that when you need us, you got us. We will come to your home on the same day that you request us for service. We feel that since you have paid for your system, you deserve to have us come to your home and make any repairs necessary before we do any other work. You mean that much to us.
24-HOUR SERVICE GUARANTEE
At American Dream Services we will service your air conditioner and furnace 365 days a year, day and night. We don’t take a vacation. Since we are a service company, we have our staff of service technicians rotate on a night call shift. What that means to you is we will come to your home and make any necessary repairs 24 hours a day. Even if it’s Christmas, we are there for you.
TEMPERATURE SELECTION GUARANTEE
We guarantee that when the equipment we have installed is maintained and operated in accordance with the manufacturer’s operating and maintenance manuals, the system will perform as we have stated and agreed upon. We have promised a temperature variance of no more than plus or minus three degrees at your electronic digital thermostat whether heating or cooling your home. If the desired temperature selection is not achieved, we will make any upgrades, modifications, or repairs necessary to reach the desired temperature at no charge to you for a period of five years.
“Bad Apple” GUARANTEE
We recognize that not every manufactured piece of heating and cooling equipment is 100% perfect, 100% of the time. Since our customers should expect to receive 100% of the heating and cooling value they’ve invested in, we offer a “Bad Apple” guarantee on our installations. Simply stated, if your compressor in your air conditioner fails in the first five years, we will install a complete and new outside unit. If the heat exchanger in your furnace fails in the first ten years, we will install a new furnace. If you’ve ever got a “bad apple” before, you’ll truly appreciate our commitment to your long-term satisfaction.
The Difference is Our People! By providing our team members the best benefits, pay and career opportunities for growth and development we stand above the industry. From our clean-cut, uniformed, drug free technicians to our outstanding client service performers who take care of our clients on the phones; American Dream Services prides itself on the expertise and experience of the team members who serve our clients.